ANVR-Travel 2009

This ANVR Conditions are established in consultation with the Consumer under the Self-Talk Coordination of the SER and
last revised in September 2008. The creation of these conditions is taking into account existing legal provisions. You can use these conditions read on www.anvr.travel.
The tour can own itself to the following provisions ANVR Travel add. There has been no consultation between ANVR
Consumentenbond and under the coordinating self consultations the SER. Subject to the tolerances referred to in Art. 1 Paragraph 4, this provisions do not affect the travel and are intended to the position of the consumer further.

Content
ARTICLE 1 - Introductory provisions 3
ARTICLE 2 - Formation and content agreement 4
ARTICLE 3 - Payment 6
ARTICLE 4 - travel 6
ARTICLE 5 - Information 8
ARTICLE 6 - Travel Documents 8
ARTICLE 7 - Amendments by the traveler 8
ARTICLE 8 - In-the-substitution 9
ARTICLE 9 - Cancellation by the passenger 9
ARTICLE 10 - Termination by the travel agency 11
ARTICLE 11 - Modification by the travel agency 11
ARTICLE 12 - Liability and force majeure 13
ARTICLE 13 - Help and assistance 13
ARTICLE 14 - Exclusion of liability and limitations 14 travel organizer
ARTICLE 15 - Duties of the traveler 14
ARTICLE 16 - Interest and collection costs 15
ARTICLE 17 - Complaints 15
ARTICLE 18 - Disputes 16
ARTICLE 19 - Compliance Guarantee 16

ARTICLE 1 - Introductory provisions
1. In this travel shall apply:
Travel Organizer: The person who, in the exercise of its business on its own name the public or to a group of people in advance
tour services.
Total:
a. the other party of the tour organizer, or
b. person for whom the trip and is stipulated that clause has been accepted or
c. person who in accordance with Article 8 of this the legal conditions to the tour operator is transferred.
Travel Agreement: the agreement with a travel agency is to be party undertakes to provide him a offered in advance organized an overnight trip or a period of more than 24 hours plus at least two of the following services:
a. transport;
b. stay;
c. another, not to transport or accommodation associated tourist office, which is a significant part of the journey
included.
Own transport travel: travel by the passenger only holiday accommodation booking and movement organizes itself.
Agency: the company between the traveler and the travel agency mediates at the conclusion of the travel agreement.
Work days: the days Monday through Saturday, except for approved holidays.
Office hours: Monday to Friday from 09.00 - 17.30 and Saturday from 10.00 - 16.00 hours, except holidays.

2. This travel shall apply to all travel arrangements and agreements on their own transport to travel and travel by shuttle bus.
The tour operator terms that they can travel also apply to agreements on other tours provided in the publication is acknowledged.

3. The amounts in these conditions, shall, where applicable, including VAT.

4. Organizers of cruises, scheduled trips, tours, adventure tours and travel outside Europe and the Mediterranean countries and their own transport to travel on the rental of motor boats or sailing yachts may differ from the provisions of Article 3 paragraph 1 and Article 9, Paragraph 1. They serve the derogations pre-clear to the passenger denial.

5. Under the title "Europe and the Mediterranean countries" shall mean European continent, including Spain (Canary) Islands and Portuguese (Madeira, Azores) islands, respectively. all countries in Asia and Africa bordering the Mediterranean Sea.

ARTICLE 2 - Formation and content agreement
1. Offer and acceptance
a. The agreement is established by acceptance by the passenger of the offered by the tour operator. The acceptance may either directly or through the intermediary of a booking made. After completion of the traveler receives the writing or electronically as
soon as possible to confirm this, possibly in the form of a invoice.
b. By booking through the Internet, the travel agency booking process so that the passenger, before acceptance noted that he
agreement. The confirmation of the booking by the travel organizer is the traveler to this agreement.

2. Withdrawal offer
The offer of the travel organizer is free and, if necessary by this be revoked. Revocation due to correction of errors in the calculation of the travel or other errors is permitted. The withdrawal as soon as possible but no later than 8 (travel to Europe and the Mediterranean Countries), respectively. 16 (travel to other destinations) hours after acceptance be made together with reasons. The passenger in that case be entitled to immediate reimbursement of any paid funds.

3. Obvious errors
Obvious errors and obvious mistakes are not binding on the trip organizer. Such errors and mistakes are mistakes and errors which - from the perspective of the average traveler - at first sight as known or should be.

4. Termination travel agency because of low participation The tour operator has the right to contract with immediate effect
to say, if the number is less than the required minimum number. He mentions the notice and the required minimum number
notifications clearly in the publication. The withdrawal must be completed within the publication referred to time and in writing. Articles 10 and 12 do not apply.

5. Traveler information
a. The passenger shall submit to the agency or tour operator or by at the close of the information on himself and the
notified him that passengers may be of interest to the conclusion that the implementation of the agreement. These include, if available the number of its mobile phone and E-mail address.
b. It also lists the details of the passenger capacity of the composition of his notified group travelers of interest
able for the proper implementation of the travel by the travel organizer. If he fails in this information and this means that this
traveler (s) by the tour operator of (further) participation in the trip in accordance with Article 15 paragraph 2 is (are) excluded
the costs referred to in that article to him in charge.

6. Notifier
a. A person acting on behalf or for another one agreement (the notifier) is severally liable for all obligations arising from the
agreement.
b. All traffic (including payment) between the traveler (s) and the travel and / or other agency is only through the notifier.
c. The (other) passenger (s) is (are) for his (their) own part responsible.

7. Information and reservations publication
a. If the agreed travel is included in a publication of the travel organizer, the information included part of the agreement.
b. If the travel agency general restricted to the general part of the program and they conflict with the travel, apply the most favorable provisions traveler.

8. Scents
a. On medical grounds deviations or additions to the travel agency travel is required (medical scents). The travel agency, a real effort to do so to them, unless not reasonably be demanded of him. Medical scents need explicit written consent of the
travel agency.
b. The tour operator has the right in this case the following charges to:
- The exception or addition to an amount related organization € 23, - per booking (with own transport trips € 11, - per booking if shorter than 5 days or stay in the Netherlands);
- Communication;
- Possible by progress in the implementation of the travel service providers involved in charged additional costs.
c. A core application in other than medical grounds (other scents) takes the travel agency only in treatment, as this is a reasonable chance of success has. In that case, he is entitled to the following charge to bring:
- The request to the associated organization of € 27, - per booking (for private transport trips € 14, - per booking if shorter than 5 days or stay in the Netherlands);
- Communication;
- Possible by progress in the implementation of the travel service providers involved in charged additional costs.
These applications require the express written consent of the travel agency.

9. Departure and arrival
For transport of the trip departure and arrival times will be mentioned in the travel documents. These times are final. The tour operator can only within reasonable limits and only if enforcement of these times not reasonably be demanded of him may differ. In that case, the Articles 11 and 12 do not apply.

10. Airline
In air transport, the identity of the operating carrier as soon as these are the travel agency is known to travelers published as
possible to booking and no later than the provision of travel documents.

11. Third party information
The trip organizer is not responsible for general information photos, brochures, advertisements, websites and other media, where
under the responsibility of third parties made or issued.

ARTICLE 3 - Payment
1. a. The creation of the agreement, a deposit of 15% of the agreed total price to be paid. Organizers of cruises,
scheduled trips, tours, adventure travel, private carriage tours on rental of motor boats or sailing yachts and travel outside Europe and the Mediterranean countries may differ. They make clear that pre - known to the passenger.
b. In case of private transport trips to hotels, the deposit 20% of the travel.
c. In case of private transport trips to residential as bungalows, apartments, mobile homes, camping sites, the 30% deposit
of the holiday.

2. The remainder of the holiday must not later than six weeks before the day of departure (eg own transport to travel to the arrival of the first booked accommodation) in the possession of the agency.
In case of late payment, the passenger in default. He is there by or on behalf travel organizer in writing out and has still the possibility of outstanding amount within 7 working days to comply. If payment also than forthcoming, the contract is deemed to be canceled on the day of failure. The tour operator is entitled to the corresponding cancellation charge. In that case, the provisions of Article 9 shall apply and the funds already paid to the cancellation shall settled.
3. If the contract within 6 weeks before date of departure is established, should immediately be met throughout the trip.

ARTICLE 4 - travel
1. The published price applies per person, unless otherwise indicated. They are including the services and facilities in the publication, whether or not various cost elements specified, including the time of publication known unavoidable additional costs incurred by the passenger for the services must pay. Under unavoidable additional costs means costs are inextricably linked to the offered service. This does not include costs of additional services on request of travelers by the travel agency or by third parties, such as insurance premiums and costs by booking a travel companion be charged and vary depending on the size of the travel company, and reservation fee for each channel may vary.
2. The published price is based on prices, currency rates, charges and taxes, as the travel agency were known at the time of the pressure of the publication.
3. While the price is not met, the tour operator the right to 20 days before the day of departure (to own transport for travel
arrival of the first booked accommodation) the fare increase in changes in transport costs (including fuel), the taxes, charges and the applicable exchange rates. The travel organizer will indicate how the increase is calculated. Such changes will also lead to reductions in travel, unless, given the associated costs, not the reasonableness travel organizer may be required. The tour operator will indicate the passenger how the reduction is calculated.
4. a. Charter Air travel to Europe and the Mediterranean countries Notwithstanding the provisions of paragraph 3, the travel agency after the completion of the travel agreement of the holiday charter flights that by Dutch airlines are exported to Europe and Mediterranean countries do not change.
b. Other travel
Notwithstanding the provisions of paragraph 3, the travel agency after timely payment of the entire trip from six weeks before the day of departure (eg transportation travel for the arrival of the first booked accommodation) the price not change.
c. Notwithstanding the sub a. and b. and only in certain cases of unforeseeable
- Increases in taxes or duties, or
- Extreme increase in transport
the tour operator to 20 days before the day of departure, the travel raise. Consumentenbond ANVR and together determine whether a Such a situation exists. If no agreement is, an agreed to appoint an independent third asked to be a binding ruling.
5. a. The traveler has the right to increase the price as provided in the both previous members to reject. He must - on pain of forfeiture - of this right use within 3 working days after receipt of the notice of the increase.
b. If the passenger refuses to increase the fare, the travel agency the right to say. He must - on pain of forfeiture - within 7
working days after receipt by the passenger of the statement on the increase use of this right. Then, the passenger right in remission or immediate repayment of funds already paid. Articles 10, 11 and 12 do not apply.

ARTICLE 5 - Information
1. By the conclusion of the agreement by or on behalf of the general travel agency on the Dutch nationality-related information
on passports, visas and any health formalities to the passenger should be provided. The passenger is responsible to the
authorities involved, the necessary additional information to collect and time before departure to check whether the previously obtained information is not now changed.
2. If the passenger travel is not (entirely) can make in the absence of any (valid) document comes with all the consequences for his
account, unless the tour operator has pledged that document will concerns and the lack thereof can be attributed to him or
tour operator failed to carry out in the previous paragraph obligation.
3. The traveler is responsible for it have the necessary documents, such as an all sufficient passport validity requirements, or where
allowed an identity card and any necessary visas, certificates of immunizations and vaccinations, license and green card.
4. Or because the travel agency, the traveler information the possibility to take out a cancellation insurance and
Travel insurance.

ARTICLE 6 - Travel Documents
1. The trip organizer, the necessary travel documents no later than 10 days before day of departure (for their own transport to travel to the arrival of the first booked accommodation) in the possession of the passenger, unless this reasonably not the
travel organizer may be required.

2. If the passenger by 5 working days before departure no travel documents received, sign it without delay to the tour operator or
agency.
3. a. If a journey is made within 10 days before the day of departure (eg own transport travel for the arrival of the first booked accommodation) the travel agency or booking agent to when and how the necessary travel documents in the possession of the passenger asked.
b. If the passenger does not have received it, sign it immediately to the tour operator or agency.


ARTICLE 7 - Amendments by the traveler
1. After completion of the agreement, the passenger amendment request. Subject to the condition that the passenger changed travel less of the already paid funds requirements. In addition, he held the change cost of € 27, - per booking (for own transport trips € 14, - if less than 5 days or stay in the Netherlands) and any communication requirements. The application will be decided as soon as possible.
To 28 days before departure will change as far as possible made and in this case written by the tour organizer confirmed.
2. Rejection will be reasoned and the passenger immediately reported. The passenger may retain the original agreement or
cancel. In the latter case, Article 9 applies. In the absence of a reaction of the passengers on the rejection of his request, the original Agreement executed.
3. Revision of the departure date or reduce the number of paying passengers shall be considered as a (partial) cancellation of Article 9 of applies. In that case, no changes or communication payable.

ARTICLE 8 - In-de-substitution
1. Time for the start of the journey the passenger can be replaced by a other. Therefore, the following conditions:
- The other meets all the conditions and
- The application is not later than 7 days before departure, or as timely that the necessary actions and formalities can be carried out; and
- The terms of the implementing service providers do oppose this in-the-substitution.
2. The notifier, the passenger and the person who replaces them severally liable to the travel agency for the payment of outstanding any part of the holiday, in Article 7 paragraph 1 wijzigingsen communication and any additional costs resulting from the replacement.

ARTICLE 9 - Cancellation by the passenger
1. Standard cancellation fees
If an agreement is canceled, the passenger next to any reservation fee due the following cancellation fees apply:
- For cancellation to the 42st day (excluding) before the departure: the deposit;
- For cancellation from the 42st day (inclusive) to the 28th day (exclusive) before departure: 35% of the fare;
- For cancellation from the 28th day (inclusive) to the 21st day (excluding) before departure: 40% of the fare;
- For cancellation from the 21st day (inclusive) to the 14th day (exclusive) before departure: 50% of the fare;
- For cancellation from the 14th day (inclusive) until the 5th day (excluding) before the departure: 75% of the fare;
- For cancellation from the 5th day (inclusive) to the departure: 90% of the travel;
- For cancellation on departure or later: the high price.

2. Different cancellation
a. For own transport to travel as residential bungalows, apartments, mobile homes and camping sites, in addition to any
booking the following cancellation charges apply:
- For cancellation to the 42st day (excluding) before the departure: the deposit;
- For cancellation from the 42st day (inclusive) to the 28th day (exclusive) before departure: 60% of the fare;
- For cancellation from the 28th day (inclusive) to the departure: 90% of the travel;
- For cancellation on departure or later: the high price.
b. If a trip is composed of several components, which various cancellation provisions are applicable to each part
the specific rules applicable to such provisions.

c. Organizers of cruises, scheduled trips, tours, adventure tours and travel outside Europe and the Mediterranean countries may diverge from the provisions of paragraph 1. They are previously known to the passenger.
d. If transport by shipping or special services such as motorhome hire, hire of motor boats or sailing yachts, car rental, national parks and cultural or sporting events are offered, can transport or requiring special services different cancellation rules. These
to advance to the passenger in question.

3. Volume Cancellation
a. If a passenger from a travel company his contract for a joint residence in a hotel, apartment, cottage or other
accommodation cancel cancellation is due.
b. If the size of the company remaining in the prize table for this accommodation occurs, the trip organizer to the remaining
traveler (s) a new group to the appropriate amendment for same period and in the same accommodation.
c. For the sub b. referred passenger (s) the price changed in accordance with the price table. For the payment of the revised price will be normal payment rules of Article 3.
d. If the change range is not possible nor accepted his all contracts canceled and all passengers cancellation money payable.
e. The total amount of money and altered travel cancellation (s), the total of the original passengers never exceed. A
any surplus on the new reissommen deducted.
4. Less damage
The passenger who cancels the trip, is due in accordance with the cancellation provisions of the preceding paragraphs, unless he reasons why the injury to the lower travel organizer has been canceled. In that case, the travel agency this lower injury rate. Under Injury means loss of profit.
5. No charge to cover reduction
Travel, for which a coverage limit of the Emergency Travel Fund shall able from 30 days before departure free of charge canceled.
6. Outside office hours
Cancellation outside office hours are considered to have been made on the next working day.
7. In-the-substitution
If no cancellation occurs, but the passenger in-the-substitution choose, Article 8 shall apply.

ARTICLE 10 - Termination by the tour operator
1. The tour operator has the right to terminate the agreement because important conditions.
2. Under conditions of major circumstances that such that further alignment of the travel agency to the agreement can not be demanded.
3. An agreement relating to the coverage limit of the Emergency Travel Fund is a major factor.
4. a. If the reason for the cancellation of the traveler can be attributed , the resulting injury on behalf of the passenger.
b. If the cause of the cancellation to the travel agency can be allocated, the resulting damage to the account of the
travel agency. Whether this is the case, determined on the basis of Article 12.
c. If the cause of the termination or to the passenger or the tour operator may be allocated to parties each have their own
damages as specified in Article 13.
5. If the travel agency by the termination saves money, the traveler its right part on the amount of those savings.

ARTICLE 11 - Modification by the tour operator
1. a. The tour operator is entitled to the agreed service major change because of circumstances specified in Article 10 paragraph 2. This it within 72 hours (3 days) to the passenger after travel organizer of the change is made. From 10 days before departure (for own transport to travel to the arrival of the first booked accommodation) he shall within 24 hours (1 day) it.
b. If the change one or more material points, the passenger change (s) reject.
c. If the change one or more essential points, the passenger reject amendment only if the change to harm him more than is insignificant.
d. If the travel agency by the change saves money, the traveler its right part on the amount of those savings.

2. a. In case of change, the travel agency if the passenger may have alternative offer. This is done within 72 hours (3 days). From 10 days before departure (for own transport to travel to the arrival of the first booked accommodation) shall be subject to a period of 24 hours (1 day).
b. The alternative offer at least equivalent to. The equivalence of alternative accommodation should be assessed to objective criteria and should be given to the following conditions resulting from the replacement supply must show: - The location of accommodation in the place of destination; - The nature and class of accommodation; - The facilities that the accommodation on offer. In this assessment should take into account: - The composition of the company; - To the travel agency and published by him in writing confirmed special features or circumstances of the traveler (s) used by the passenger (s) as specified essential; - The passenger requested deviations from the program or additions to it, which the tour operator in writing agreement have been confirmed.

3. a. The traveler who exercises his right to change or alternative offer under the preceding paragraphs to reject, it must within 72 hours (3 days) after receiving the message about the change or the make alternative supply. From 10 days before departure subject a period of 24 hours (1 day).
b. In that case, the travel agency the right to contract with immediately to cancel. He must - on pain of decay - this right within 72 hours (3 days) after receipt of the rejection by the passenger. From 10 days before departure (for transportation travel for the arrival of the first booked accommodation) applies a period of 24 hours (1 day). The passenger in that case be entitled to remission or return of the travel (or, if the trip is already partly taken to recover a proportionate part thereof) within 2 weeks, without prejudice to any right to compensation as provided in paragraph

4. 4. a. If the reason for the change to the tour operator may be allocated, the resulting injury to the passenger for account of the trip organizer. Whether this is the case, determined by basis of Article 12.
b. If the cause of the change, the traveler can be attributed , the resulting injury on behalf of the passenger.
c. If the cause of the change nor the passenger nor the tour operator may be allocated to parties each have their own damages as specified in Article 13. 5. If after commencement of the agreed travel is an important part of the services covered by the contract can not be granted , the travel agency that appropriate alternative arrangements made with a view to continuing the journey. For the cost Article 13. If such arrangements are not possible, the trip organizer passengers if necessary, a similar vehicle that brings them back to the place of departure or any other passenger (s) agreed place of return. For the cost of Article 13. 6. The tour operator is without prejudice to Article 15 paragraph 4, requires the traveler about it implemented a change in the departure. This obligation applies to the return rather than to travelers made exclusively for transport and / or whose residence address known.

ARTICLE 12 - Liability and force majeure
1. Notwithstanding the provisions of Articles 10 and 11, the tour operator required implementing the agreement in accordance with the expectations that passenger under the agreement could reasonably have.
2. If the trip is not in accordance with paragraph 1 expectations is passengers required as soon as possible to reflect the
subjects referred to in Article 17, paragraph 1.
3. If the trip is not in accordance with paragraph 1 expectations is the tour operator subject to the provisions of Articles 13, 14 and 15 requires any injury to the traveler to be reimbursed, unless the deficiency not in compliance with the tour operator is responsible or the person whose aid it in implementing the system, because:
a. the failure in implementing the agreement is attributable to the traveler, or b. the deficiency in the implementation of the agreement could not be or could not be removed and allocated to one third that not providing the services included in the travel involved, or c. the deficiency in the implementation of the agreement due to a event that the tour operator or the person whose assistance he at implementation of the system, taking into account all care could not foresee or remedy, or
d. the deficiency in the implementation of the agreement due to majeure as referred to in paragraph 4 of this article.
4. Force majeure means unusual and unforeseeable circumstances independent of the will of the person who relies on and whose
effects despite all precautions could not be avoided.

ARTICLE 13 - Help and assistance
1. a. The tour operator is obliged to appropriate the traveler support and assistance, if the journey is not in accordance with the
expectations on the basis of the reasonably have. The resulting costs are borne by the travel agency, where the deficiency in the implementation of the agreement pursuant to Article 12 paragraph 3 is responsible.
b. If the cause of the passenger is responsible, the travel agency to provision of aid and assistance only to the extent reasonably required he may be required. The costs in this case on behalf of the traveler.
2. If the trip is not in accordance with the expectations that the passenger Under the agreement due to circumstances reasonably
which neither the passenger nor the travel agency responsible, contributes each its own damage. For the travel agency, this includes the additional deployment of manpower for the passenger, this includes additional accommodation and repatriation costs.


ARTICLE 14 - Exclusion of liability and limits travel organizer
1. a. Where a travel service includes a Convention that exclusion or limitation of liability to the provider grants or permits is the responsibility of the travel agency should excluded or limited.
b. The tour operator is not liable if and insofar as the traveler damage to stories under an insurance, as For example, a travel and / or cancellation insurance.
2. If the travel agency to the traveler is liable for loss of pleasure trip, the fee shall not exceed one trip.
3. Notwithstanding the preceding paragraphs of this article, the liability of the tour operator for damage caused by death or injury of passengers limited to not more than three times the price, unless there is intent or gross negligence of the tour operator. In that case, his unlimited liability.
4. The exclusions in this article and / or restrictions on the liability of the tour operator also apply to employees of the travel agency, the agency and relevant service providers and their staff, unless treaty or law rule.

ARTICLE 15 - Duties of the passenger
1. The passenger (s) is / are required to comply with all instructions of the travel agency to promote the proper execution of the trip and have been liable for damage caused by his / their unlawful conduct, to assess the measure of the behavior of a proper passenger.
2. a. The traveler so nuisance or burden them or can provide that a good implementation of a journey so strongly is difficult or may
difficult, can travel organizer (continuation of) the journey be excluded if this can not be demanded that the agreement is fulfilled.
b. Any costs borne by the passenger, if and to the effects of nuisance or burden it can be. If and to the cause of the exclusion the passenger can not be allocated, it is a refund of the price or part thereof granted.
3. The traveler is required to avoid any damage or as much as possible limit, in particular by its reporting as specified in
Article 17 paragraph 1.
4. Each traveler must not later than 24 hours before the date and time of departure the return to the travel agent or the local organizer of the trip to ascertain the exact time of departure.

ARTICLE 16 - Interest and collection costs
The passenger who is not in time to a monetary obligation to the tour operator has met, the outstanding amount of statutory interest. Furthermore, he held out for compensation for collection costs equal to 15% of advanced, unless this amount, the collection activities and amount in mind, is unfair.

ARTICLE 17 - Complaints
1. a. A weakness in the implementation of the agreement referred to in Article
12 paragraph 2, the spot as soon as possible in order to solution can be sought. Therefore, the passenger - in this order - report by the provider, the travel or, if not present or achievable, the trip organizer. If the deficiency is not is lifted and affect the quality of the journey in each case immediately be reported to the tour operator.
b. If a failure spot is not resolved satisfactorily resolved, the travel organizer for an adequate opportunity to be in the form of a
complaint in writing in the prescribed manner to (complaint report).
c. The tour operator provides information in the travel documents on to site procedure, the contacts and access to involved.
d. The communication costs are reimbursed by the travel agency, unless it appears that they could not reasonably have had to be made.
e. If the passenger does not comply with the reporting and complaint reporting has met and the service provider or tour operator is not the opportunity made to remedy the deficiency may be entitled to any damages are limited or excluded.
2. a. If a complaint is not satisfactorily resolved, it must be within one month after the trip or have service from the original
departure date in writing and reasons shall be submitted to the travel agency or booking agent. The passenger inserts a copy of
the complaint report.
b. If the complaint the establishment of an agreement, this within one month after notice by the passenger of the facts on which the complaint relates, the agency must be submitted.
c. If the traveler submits the complaint is not timely, it is by the travel agency not be considered unless the passenger on this
no reasonable criticism hits. The travel agency gives the passenger on this written or electronic message.
d. The tour operator will not later than one month after receipt of the complaint writing a substantive response given. If this deadline is not met, the term art. 18 paragraph 1a extended for a Monday If the response from the travel agency more than two months absence, the term art. 18 paragraph 1a extended by two months.
e. If there is a further time overrun by the travel organizer the response time of the tour operator with more than three months
is exceeded, the Dispute decide on dispute is to deal with.

ARTICLE 18 - Disputes
1. a. If a complaint is not satisfactorily resolved in time or for no remedy is provided, the passenger can choose up to three
months after the trip (or after the original departure date) the dispute in writing to the Dispute Travel, PO Box 90600, 2509 LP Den Haag (www.sgc.nl). The Commission deals with complaints only of individuals who are not acting in the exercise of a profession or business.
b. The Disputes Committee shall rule on the conditions set in the relevant regulations. The decision of the Dispute shall be by way of a binding opinion. For the treatment of a dispute is a fee.
c. The committee will not deal with a dispute or stop treatment if to the tour operator receivership is granted, the state of
bankruptcy or business has been actually completed, before a dispute by the Committee at the session is processed and a final decision is rejected.
2. a. The act applies to agreements based on this travel have been concluded, be amended or supplemented, except by under mandatory rules of other laws applicable.
b. The passenger who does not wish to use in the previous paragraph binding opinion is entitled to the competent court turn.
Only a Dutch court has jurisdiction of such disputes to , unless under mandatory rules another court jurisdiction.
c. All rights claim expired one year after the trip (or, if the travel was not found, a year after the original departure date).

ARTICLE 19 - Compliance Guarantee
1. The ANVR ensures compliance with the binding advice from its members, unless the member decides to binding opinion within two months after the sending them for review to the court. This sponsorship revived if the binding opinion after review by the court
in and the verdict has been that this show has become gone.
2. The ANVR does not guarantee performance if, before the dispute through the Travel to arbitration session discussed and a final decision is noted, one of the following situations exist:
- The member is granted a suspension of payment;
- The member is declared bankrupt;
- The business of the member actually terminated. Determine this situation, the date on which the closure is in the Trade
registered or an earlier date, which ANVR can justify that the business actually terminated.
3. For purposes of the performance guarantee is required that the passenger thereon
writing calls to ANVR (www.anvr.travel).